These are the Terms and Conditions that will apply to your booking one of our retreats. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between The Unmasked Man and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by The Unmasked Man. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
BOOKING TRIPS & THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with The Unmasked Man, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions.
An Unmasked Man team member will contact you regarding your completed registration to confirm your participation in your selected product. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. The Unmasked Man asks that you refrain from purchasing non-refundable travel until you receive an email confirmation from the The Unmasked Man staff. In order for our retreats to take place we require a minimum of 6 participants.
**Please note that The Unmasked Man only offers retreats and related activities to those 18 years of age and over.
REFUND / CANCELLATION
If you cancel more than 80 days before the retreat start date, you may request a partial refund (less a cancellation fee equal to the deposit).
All retreat payments become non-refundable less than 80 days before the retreat start date.
In the case of a natural disaster, The Unmasked Man applies to the “act of god” rule and no fees will be reversed.
Full and partial retreat payments can be transferred to another retreat taking place within 6 months only, you must notify us in writing to see if there is space before the replacement retreat start date. Retreat transfers can only be given no less than one month before.
There is a £100 deposit transfer fee associated with making this change.
You may only transfer your retreat booking one time.
Deposit - All remaining deposit payments must be paid in full three weeks before the retreat start date.
All retreat prices shown are per person and are quoted and payable in GBP.
The Unmasked Man is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
The Unmasked Man reserves the right to alter the prices of any of the retreats shown on our website. You will be advised of the current price of the retreat you wish to book before your contract is confirmed.
Unless stated otherwise, the price of your travel arrangement includes each and all of the component parts described within your booking confirmation invoice.
Not included in the price of your retreat is travel to and from the venue. Additionally, any items or services purchased during a retreat are not included in the cost of your retreat unless specifically stated.
MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
The Client must inform The Unmasked Man on our booking form of any medical conditions, disability or any other mental and or physical condition which may affect fitness to travel and participation, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense. Some retreats may be unsuitable for Clients due to mobility, disability, or physical or mental conditions, please email if you have concerns.
It is absolutely vital that you are accurate with your fitness level and medical conditions for your own safety.
The Unmasked Man will do its best to meet special requests including dietary or physical limitations but such requests may not always be possible depending on the retreat, in which case The Unmasked Man reserves the right to refuse Clients with certain conditions.
The Unmasked Man will do its best to meet Client’s special requests including dietary, but such requests do not form part of the Contract and therefore The Unmasked Man is not liable for not providing these requests.
CANCELLATION OF A RETREAT BY The Unmasked Man
The Unmasked Man reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 15 days before the retreat start date except for unusual or unforeseen circumstances outside The Unmasked Man’s control. When a retreat is cancelled by The Unmasked Man before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
Transfer their deposit to another retreat taking place within 6 months.
The Unmasked Man is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered an alternate retreat of a higher value than that originally booked, then the Client must pay the difference in price.
RAIL, BUS OR AIR FARE
All The Unmasked Man retreats do not include national or international rail, bus or air fare. The Unmasked Man strongly recommends you wait until your place on the retreat is confirmed before booking or making any non-refundable travel arrangements.
TRAVEL & HEALTH INSURANCE
The Unmasked Man recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. The Unmasked Man shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public areas, during the retreat operated by The Unmasked Man or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. The Unmasked Man cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by The Unmasked Man such as accommodation, yoga shalas, outdoor expedition vehicles, or any other mode of transportation.
The Client acknowledges that the cost of The Unmasked Man retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.
REMOVAL PROCEDURES AND COSTS
The Unmasked Man Retreat Leaders, facilitators or other representatives' decisions will at all times be final on all matters likely to affect the safety and well-being of the retreat. We reserve the right to prohibit any participant from continuing on a retreat with no right of refund if, in our opinion, that participant’s actions pose a threat to the safety of the retreat leaders, other guests, or themselves, or if the participant’s actions and/or behaviours are harming the enjoyment of the retreat for others.
Travel costs are to be covered by the person being asked to leave.
Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel to retreat destinations (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by The Unmasked Man regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and The Unmasked Man is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Retreat Details: To expedite the obtaining of travel documents and flight bookings please note that all international trip-related documents such as Retreat Planning Guides will be sent via email once the trip is confirmed to run. The Unmasked Man will aim to confirm trips within a reasonable timeframe.
CLAIMS & COMPLAINTS
If a Client has a complaint against The Unmasked Man, the Client must first inform the Retreat Leader or guide at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact the The Unmasked Man Chief of Operations whilst on retreat so that The Unmasked Man is provided the opportunity to rectify the matter.
The Client acknowledges he may be visiting places where the geographical attributes present certain risks, dangers and physical challenges greater than those present in their daily life. By booking with The Unmasked Man, the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with the weather conditions and physical challenges in effect during the retreat.
SUPPLIERS & INDEPENDENT CONTRACTORS
Hotels/accommodation, shuttle services, excursions or other elements of The Unmasked Man may be arranged by The Unmasked Man with local suppliers who may themselves engage the services of local operators and/or sub-contractors. The Unmasked Man will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of The Unmasked Man will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither The Unmasked Man nor any carrier is liable for independent contractors.
SAFETY & TRIP ENJOYMENT
The Unmasked Man takes your safety and well-being very seriously, which is why we partner with trained professionals for all of our domestic and international retreats. However, you are ultimately responsible for your safety, which is why we ask all retreat participants to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the The Unmasked Man Retreat Leaders and/or Local Guides and instructions given by them.
The Unmasked Man reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviours are seriously jeopardising the enjoyment of the trip for others. The decision of the The Unmasked Man Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip. All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and The Unmasked Man will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any country visited.
HEALTH & FITNESS
Most of The Unmasked Man events should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your trip departure date, you must notify the The Unmasked Man office of these changes before the retreat starts.
PHOTOS, VIDEO AND CONTENT CREATION
In the course of participation in a The Unmasked Man retreat, photos or video may be taken by participants, guides and professional photographers. These images may be used in any The Unmasked Man promotional materials, website, all social media platforms (i.e. Instagram), etc., unless Clients specifically request to the photographer or in writing to The Unmasked Man, to not use any material your image is depicted in. Otherwise, permission is granted to The Unmasked Man to perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
RETREAT ITINERARY CHANGES
The Unmasked Man and its partners reserves the right to alter retreat programmes and itineraries due to weather or other circumstances. These programmes may be changed or cancelled at any moment to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of travel services or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. The Unmasked Man and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.
To ensure that retreats run smoothly, The Unmasked Man need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to The Unmasked Man, and also pass on such information to other outfitters/guides or suppliers involved in the operation of the retreat. The Unmasked Man will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the retreat. By completing the The Unmasked Man Retreat Booking Form, Clients consent to this information being transferred as required.
The Unmasked Man is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of The Unmasked Man and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which The Unmasked Man and/or the relevant supplier could not even with all due care have foreseen or forestalled.
In the event that The Unmasked Man is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Contract then The Unmasked Man limits its liability.
ACCEPTANCE OF RISK
The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release The Unmasked Man from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign The Unmasked Man’s RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. Please read carefully.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
WAIVER OF BOOKING CONDITIONS
These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, The Unmasked Man agrees to carry out the obligations as defined therein.
UPDATING OF TERMS & CONDITIONS
The Unmasked Man reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on The Unmasked Man’s website.
If you have any questions or concerns, please email us at firstname.lastname@example.org